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We support multi-level dispatch, intelligent dispatch, map dispatch, etc., and intuitively display actively dynamic service personnel information.
Upon receiving a specific request, it can be challenging to find the right resource to provide a fast feedback. The responsive time process is important for the management team as it can affect the team efficiency and the overall customer satisfaction. Our CRM ServiceCloud provides several dispatching schemes and accurately solves this issue. According to customer location, time of service, personnel load, personnel skills and so on, our system can help you to realize intelligent dispatch, map dispatch, mobile dispatch, etc. In the meantime, it can improve the efficiency and accuracy of dispatch.
The service dispatcher can use the map mode for dispatch
The system recommends three rapid dispatch modes: nearby, preferential and historical
The schedule of service personnel can be displayed in calendar mode
After receiving the order, the service station can dispatch work on the mobile phone, which is convenient and fast
The current work order quantity of service personnel is displayed directly, which is used as a reference for dispatching
Set automatic order dispatching rules, the system will automatically dispatch orders according to the rules, it will improve efficiency and reduce workload
Intelligent dispatch based on customer location, service time requirements, personnel load, personnel skills and other factors
To improve the efficiency and accuracy of dispatching
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