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Omni Channel Access

Based on Web, Wechat, Apps and Online channels to carry out services and unified service management.

Omni Channel Services Requests Access

With the rapid technological development of mobile and social platforms and more and more customers are reliant on systems and digital channel interaction. With the diversification of customer service demand access, in addition to the traditional telephone, the customer requests from Wechat, through website online consultation and self-service become the trend. We provide access for telephone, website, Wechat and Multi channels to be accepted based on a unified platform. ServiceCloud provides a solution for integration of acceptance, dispatch and tracking together and enhance customer experience and online services. Realizes customer connection and improves services efficiency and greatly reduces the number of attendants.

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Online Service

Provide Access for the online chatting Apps, Wechat and website

Support customers to sending voice, text and pictures for communication

You can configure rules to realize the automatic allocation of seats

Configurable customer service robot for automatic question answering

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Self-service

Customers can make service appointment based on Wechat

Tracking the service progress in the whole process and sending message reminders after dispatching and completion

Online evaluation can be conducted after the service is completed

Customers can register products to get active service reminders

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Automatic transfer form order to work order

Automatic docking of E-Commerce orders and transfer to installation orders

Based on dynamic sales records of household appliances are directly transferred to installation order

The mechanical equipment products can automatically generate installation work orders based on the delivery order

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Call center integration

Get through the call center platform

Automatically bring out customer name and related information when calling

Provide customer service workbench for efficient service processing

Quick knowledge base query, customer problem records and one click to work order transfers

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Unified service acceptance and monitoring

Unified Services requests and records of services from multi channels

You can configure rules to realize the automatic allocation of services

Real time tracking service process and supervising exception handling

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